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Our FAQ page is the FASTEST way to get an answer to the most frequently asked questions. We add new topics all the time and we're sure you'll find it most useful!


ABOUT US

Q: How do I know that my personal information is kept private and safe with you?
A: Protecting your order information is a priority for us. Thanks to our secure servers we are able to guarantee that every transaction you make on PampredTot.com will be 100% safe. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. To check the security of your connection, look at the URL line of your browser. When accessing our secure server, the first characters of the site address will change from http to https. This will happen when you are ready to check out and click on the CheckOut button.

Q: What is your privacy policy?
A: Please see our Privacy Policy in the Customer Service section.

Q: Who has access to my personal information?
A: Your personal information is completely safe with our company. The information you give to us is not given or sold to any outside party except for the shipping companies we use to send your items (for these shipping companies, we will only provide them with your name and shipping address, and do not give them any other information). We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.


RETURNS & EXCHANGES

Q: What is your returns policy?
A: Our return and exchange policy is designed to be easy, fast, and hassle free. You can review our return policy in the Customer Service section of our website..

Q: I bought a product and I already opened it, but I do not want it any longer. Can I return it?
A: We only accept returns and exchanges within 30 days from the day you received your order. For items that have been opened, we will have to charge a 10% restocking fee. In order to start the process for a return/exchange, go to Returns & Exchanges in our Customer Service section. After you follow the online procedure for returns, a customer service representative will contact you via email to give you the return authorization and instructions. Once we receive the unit, we will issue your credit.

Q: I decided I do not want the item that I ordered and it is not open. What is the procedure for returning it?
A: We only accept returns and exchanges within 30 days from the day you received your order. In order to start the process for a return, go to Returns & Exchanges in our Customer Service section and follow the online procedure for returns. A customer service representative will contact you via email to give you the return authorization and instructions. When we receive the item back in our warehouse, we will issue you a credit for the price you paid minus the cost of shipping (if you chose the free shipping method, we will deduct the price we incurred to ship it to you).

Q: I ordered the wrong item. How can I exchange it for the right one?
A: We only accept returns and exchanges within 30 days from the day you received your order. If the item has been opened, we will charge a 10% restocking fee. In order to start the process for a return/exchange, go to Returns & Exchanges in our Customer Service section and follow the online procedure for returns. A customer service representative will call you to place a new order for the correct unit and then contact you via email to give you the return authorization and instructions. We can either wait until we receive the original unit to send the correct unit and then credit or charge the difference, or you can place a new order for the correct unit and we will refund you for the original unit when it is received.

Q: The item I ordered is defective. How can I get a replacement?
A: We only accept returns and exchanges within 30 days from the day you received your order. After 30 days, you need to contact the manufacturer and they will fix the item or replace it for you under the Manufacturer Warranty. In order to start the process for a return/exchange, go to Returns & Exchanges in our Customer Service section and follow the online procedure for returns. A customer service representative will contact you via email to give you the return authorization and instructions. We can either wait until we receive the defective unit to send the replacement stroller, or you can pay for the new unit to be sent right away and we will refund you for the defective stroller when it is received.


FREE SHIPPING/ NO SALES TAX

Q: What is the minimum order price that qualifies for free shipping?
A: All orders over $100 qualify for Free UPS Ground Shipping (can take up to 2 to 8 business days). (Hawaii and Alaska excluded)

Q: Do you offer faster options than ground shipping? How much do they cost?
A: We offer all UPS shipping options from Ground to Next Day Air.
However, if you upgrade from our free ground shipping special to a faster option, we have to charge you the full cost of the faster shipping option.
You will have a chance to view the shipping costs for the different expedited shipping options during the checkout process before you actually submit your order.

Q: Is it legal not to charge tax in any state?
A: We are located in California so we normally would charge tax in that state. In order to avoid penalizing our valued California customers, we have decided to pay the tax to the State on their behalf. It is perfectly legal to not collect the Sales Tax as long as we pay it to the State and that makes everybody happy!


METHODS OF PAYMENT

Q: What methods of payment do you accept?
A: We accept all major credit cards (including Visa, MasterCard, Discover, and American Express) and debit cards with the Visa or MasterCard logo. We now accept Google Checkout as well! To find out more about this option, visit http://www.goggle.com/


SECURITY

Q: Is it safe to order on your website?
A: When you shop at BabyChecklist.com, you are one of tens of thousands of customers who have safely shopped with us without credit card fraud. We use a Secure Sockets Layer (SSL) software, which is the industry standard and the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Q: What kind of verification procedure do you have to protect your customers against fraud?
A: There is a lot of internet fraud out there. In order to protect our customers and ourselves against fraud, we need to verify every order that has a different shipping than billing address. We will also need the correct billing information. To verify the order, we call the credit card company and verify the information with them. The most important part of the verification procedure is having the correct phone number that the credit card company has on file. We then contact the cardholder at that phone number to make sure that he/she did in fact order the item and also to verify where the item will be shipped. It is the most secure anti-fraud procedure.

Q: Is it OK if want to ship my order to an address other than my billing address?
A: Yes. We will be more than happy to ship to a different shipping than billing address, but we will need to verify your order at the billing phone number (or a phone number the credit card company has on file) before we can ship it out.

Q: I do not feel comfortable using my credit card on websites. Can I place my order on the phone?
A: No problem! We will be glad to take your order over the phone during business hours. Just give us a call and we will assist you.


PRICES

Q: Do I have to pay extra for shipping or sales tax?
A: No. We do not charge shipping for orders sent via UPS Ground. We also do not charge sales tax for any state.

Q: Do you do price adjustments?
A: Price drops are unpredictable to us and we always sell products with the same margin, therefore we can not offer price adjustments. Once the item has been shipped, we cannot credit a difference if the price is lowered.

Q: Why do I have to add some of your products to my cart to see their price?
A: We hate forcing our valued shoppers to add products to their cart. However, some Manufacturers impose a Minimum Advertised Price policy, which means that we are not allowed to advertise our lower prices on the product information pages of our website. We are asking you to click the add-to-cart button in order to see our low price so that we can continue to offer you the most competitive prices while complying with our manufacturers Minimum Advertised Price policies. Please be assured that simply adding an item to your cart does not obligate you to buy it--you can always remove the item from your cart if you decide not to purchase it.


PRIVACY

Q: How do I know that my personal information is kept private and safe with you?
A: Protecting your order information is a priority for us. Thanks to our secure servers we are able to guarantee that every transaction you make on PampredTot.com will be 100% safe. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. To check the security of your connection, look at the URL line of your browser. When accessing our secure server, the first characters of the site address will change from http to https. This will happen when you are ready to check out and click on the CheckOut button.

Q: What is your privacy policy?
A: Please see our Privacy Policy in the Customer Service section.

Q: Who has access to my personal information?
A: Your personal information is completely safe with our company. The information you give to us is not given or sold to any outside party except for the shipping companies we use to send your items (for these shipping companies, we will only provide them with your name and shipping address, and do not give them any other information). We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.


SHIPPING POLICY

Q: Do you require a signature when my order is delivered?
A: Yes. To ensure packages are delivered to you and only you, we do require signature for all deliveries unless you specify otherwise.

Q: How do I know when my order has been shipped?
A: As long as you provide us with a valid email address (or an email address that does not have a spam filter) when you place your order, we will automatically email your tracking number to you when the order has been shipped. You can then track your package to determine when it will get to you.

Q: How long does it take for my order to ship?
A: If the item you order is in stock:
If you place your order before 12pm PST on a week day, your item is guaranteed to ship that day.
If you place your order after 12pm PST on a week day, we will do everything we can to still ship that same business day but if we can not, your order is guaranteed to ship the following business day
If you place your order on a week-end or a holiday, your order is guaranteed to ship first the following business day.

Q: What method of shipping do you use?
A: We offer the following shipping methods and delivery times:
FREE UPS Ground Residential on orders over $100 (2-8 Business Days, Alaska and Hawaii excluded)
UPS Next Day Air Saver (Next Business Day)
UPS 2nd Day Air (2 Business Days)
Please note that shipping Charges will apply if you choose a different shipping method than our free UPS Ground shipping.


WARRANTY

Q: How long is the standard warranty on the product you sell?
A: Warranties vary from manufacturer to manufacturer. Please refer to the product pages on our website for more details on the warranty offered for each product.

 

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